IT Outsourcing Services
Skilled IT professionals are hard to come by, and in-house, in-office teams are costly. That’s why we recommend our human-centric IT outsourcing services. Rely on us to connect you with skilled, South African-based candidates who are already set up to work and hungry for success.
What are IT Outsourcing services?
IT outsourcing means hiring external tech experts to handle everything from software development to IT support. This saves you the cost and paperwork of building an in-house team. At OutsourceZA, we are even taking it a step further. We have access to a wide pool of high-performing, remote candidates who have the office set-up and capabilities to serve your company, whether you’re in the United States, Canada, or Europe.
Unlike faceless outsourcing firms, we prioritise long-term partnerships and real human connections.
The people we place
The candidates we source and place include, but are not limited to:
Helpdesk engineers
Provide technical support to troubleshoot and resolve user issues quickly and efficiently.
Developers
Build and maintain software applications to meet specific business or user requirements.
Project Specialists
Plan, coordinate, and monitor projects to ensure they are completed on time and within budget.
Cloud Specialists
Set up and manage cloud systems to store, process, and secure data effectively.
Service Coordinators
Schedule and oversee service activities to ensure tasks are completed and clients are supported
The IT outsourcing process
01
Define Job Requirements
You start by providing us with the job specifications, budget range, and hiring deadline. We offer document outlines and a sample template to refer to when creating the job specification.
02
Candidate Sourcing
Our team will then leverage our extensive sourcing channels to shortlist candidates and check their availability.
03
Initial Screening
Initially, shortlisted applicants undergo a non-technical interview with our recruitment team. This interview verifies résumé details, assesses presentation, character, and professionalism, and ensures the candidate’s working environment meets professional standards.
04
Contract Finalisation
Once you approve a candidate, we’ll draft and finalise a contract between you and OutsourceZA. This will outline your requested payment structure and any additional terms. Most contracts are annual and auto-renewing, with clauses for probation periods and dismissal policies tailored to your preferences.
05
Candidate Selection
After vetting, we’ll send you their CVs/résumés for your review. You decide which candidates you’d like to interview, and from there, we’ll follow your preferred interview process.
06
Technical Interview
Candidates who pass this stage proceed to a second interview with our technical team. This stage evaluates their technical skills, claimed proficiencies, and experience against the job role’s requirements.
You get the best; we handle the rest
Why choose our IT outsourcing services
Save without sacrificing quality
Businesses benefit from huge savings when hiring South African workers, thanks to the region's lower cost of living and competitive wage expectations. Employees maintain a solid quality of life, while companies reduce expenses further by avoiding employer tax obligations. Win-win!
The right people, the right skills
When looking for IT outsourcing services, you can’t go wrong with South Africans. South Africa is home to a rich pool of IT professionals with advanced skills, fluency in English, and substantial experience collaborating with international clients. The competitive local job market inspires these individuals to perform at their best, making them highly motivated and reliable hires.
A team that feels like your own
South Africa’s predominantly English-speaking population and Western cultural influences make it an ideal fit for European and US businesses. These shared values and communication styles help minimise potential barriers and simplify the onboarding process.
We shoulder the admin load
We provide support through regular reviews with both candidates and clients. This includes facilitating feedback, mediating issues, and supplying necessary hardware by handling its purchase, configuration, and distribution. We’ll also collaborate with you to design learning paths for employee skill development.
About IT outsourcing services
Let’s take the next steps together
Book a chat with Niel or Johan so we can understand exactly what (and who) you need for your business to succeed. It’s also a great time to ask any questions you may have. See you soon!